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Data protection and privacy guidelines

Trust is an essential part of our business philosophy. It's our goal to build long-term partnerships with customers and associates.

Thinking about data protection and your privacy rights, we feel that it is necessary to provide a high level of transparency. For this reason, we will provide you with detailed information about how we collect, use and store personal data.

Our customer service is looking forward to answering any specific question regarding data protection and privacy. Please note that the responsible contact person as required by German data protection act is indicated on the legal notice page.

Data recorded on our systems

Anonymity is guaranteed while visiting our website

As operator of this service, we don't collect personal data, except such you explicitly provide to us. Without your prior acknowledgement, your personal data is never disclosed to third parties (exceptions from this rule are outlined below).

Our website uses state-of-the-art encryption techniques on data transfers (see the lock symbol at your webbrowser's URL bar, for example).

Data protection regulations of Germany and the European Union apply.

Visit of our website

While visiting our website, we collect the following data:

  • Data traffic and standard log information (date & time stamp, connection time span, client's hostname and IP address, user agent and operating system, referrer data, requested services and transferred amount of data).

This data is stored for a maximum time span of 30 days and will be then converted into anonymous statistics. At no time, any personal data is used.

We use this data to maintain the overall functionality and security of our technical services as well as to detect and to prevent frauds. Identifying an individual visitor is impossible due to the used anonymization techniques.

Additional data recorded on form submissions:

  • Your form entries.

The data is stored for the time period necessary to fulfil services as part of our general business as well as for fraud prevention.

Additional data recorded when placing an order using our online store:

  • Your entries during the ordering process.

The data is stored for the time period necessary to fulfil services as part of our general business and to stay in compliance with any applicable legal retention periods (e.g. data required for bookkeeping purposes).

Disclosure of data to third parties: Payment service providers (restricted to data required for payment processing).

Software license validation (applicable to some software products)

  • Your entries during the validation procedure.
  • Client's anonymized IP address, date/time stamp, validation result.

The data is stored according the term of the software license necessary to fulfil services as part of our general business.

Automated software updates (applicable to some software products)

  • See "Visit of our website"; we are not logging activities of software users during their use of our products !

Links to third party content

We regularly link to the contents of external sources which are beyond our control. In addition to the content presented there, this also applies to the use of the data transmitted by yourself on these external sources.

If you have any questions concerning their data protection guidelines, please contact the responsible operator.

Access to data by third parties

If there is a legally binding request made by a constitutional organisation or if it is required to take civil actions and lawsuits because of criminal offences (e.g. abuse of services, infringement of contracts), collected data may be stored for a longer time period than stated in this document and may be made available to legitimate third party organisations.

Information on stored data

Upon request, we will provide you with information about any personal data we have collected.

You are free to withdraw permission to store your personal data at any time or have inaccurate data corrected. Up to the extent permitted by applicable law, we will immediately remove any collected data from our systems.

Please note that your right to correct or delete personal data may be limited, if there are statutory storage obligations making it necessary to archive documents and information in question.

These services are provided free of charge within the scope of our legal obligations.

Please contact for more details.

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