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Data protection and privacy guidelines

Trust is an essential part of our business philosophy. We want to build long-term partnerships with customers and associates.

Considering data protection and privacy, we feel that it is essential to provide a high level of transparency. For this reason, we decided to provide you with details on how we collect, use and store received data.

Please contact our customer service for specific questions.

Data recorded on our systems

Data protection regulations of Germany and the European Union apply.

During the visit of our website:

  • Data traffic and standard log information (consisting of date & time stamp, duration, anonymized IP address, user agent and operating system, referrer information, requested services and transferred amount of data)
  • No collection of any personal details !

Storage period: Maximum of 7 days, depending upon technical conditions.

Main reasons for storage: Statistics, fraud prevention.

Distribution of data to third parties: Data is used in-house only.

In addition, when submitting a form on our website:

  • Any kind of information you provide to us
  • Full IP address (used only for fraud prevention)

Storage period: As long as it is required for fulfilment.

Main reasons for storage: Business transactions.

Distribution of data to third parties: Data is used in-house only.

In addition, when placing an order on our online store:

  • Any kind of information you provide to us
  • Full IP address (used only for fraud prevention while processing your order)

Storage period: As long as it is necessary for fulfilment and meeting legal requirements (like bookkeeping and accounting).

Main reasons for storage: Order processing, business transactions.

Distribution of data to third parties: Payment service providers (restricted to data required for payment processing) - strong encryption is used to ensure integrity and security of submitted information.

Automated software updates (applicable to some software products):

  • Equal to "during the visit of our website"; we are not logging any further activities of our software users !

Communication (e-mail, phone, post):

  • Traffic-related data (e.g. date stamp, e-mail address or phone number).
  • Contents of communication.

Storage period: As long as it is required for fulfilment and for processing requests.

Main reasons for storage: Business transactions, fraud prevention.

Distribution of data to third parties: Data is used in-house only.

Important notes

External contents are under the control of their respective providers and therefore cannot be part of these data protection and privacy guidelines. However, we try to ensure that all content providers are working in a manner consistent with our guidelines.

If there is a legally binding request made by a constitutional organisation or if it is required to take civil actions and lawsuits because of criminal offences (e.g. abuse of services, infringement of contracts), collected data may be stored for a longer time period than stated in this document and may be made available to legitimate third party organisations.

Information on stored data

Upon request, we will provide you with information about any personal data we have collected.

You are free to withdraw permission to store your personal data at any time or have inaccurate data corrected. To the extent permitted by applicable law, we will immediately remove any collected data from our systems.

Please contact legal@starenterprise.com for more details. Please also make sure to read the legal notice.

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