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Conditions for data centre management

Domain registrations

"In-house" domains are registered on your behalf at the top-level domain's official registry according to their respective conditions.

Hosting and infrastructure services

Due to the open network architecture of the Internet, we are unable to take over any liability for the protection, consistency or privacy of your data stored on our systems.

Data is regularly backed up to ensure quick recovery after a failure, but restoring data completely cannot be guaranteed. It is within your own discretion to perform periodic backups and data safety measures (including verifying data integrity).

All contents you publish must be in compliance with applicable laws of the Federal Republic of Germany and the European Union. We reserve the right to remove illegal or unsuited contents without prior notification and, in the event of a repeated infringement, to terminate the hosting contract with you immediately.

The average availability rate of provided technical services is 99,9 % per annum (except scheduled maintenance and failures caused by damages, which are beyond our control).

Technical support services

Support covers agreed services and their intended use. This service is provided at our sole discretion and does not imply any rights.

Contract term and notice period:

  • Contract term: 12 months, automatically renews for another 12-month period
  • Notice period: 3 months by the end of each term
  • Billing: One month in advance

Price and service adjustments are announced at least four weeks in advance. In such a case, you are entitled to terminate the contract by written notice to the date of the new conditions will take effect.

In the event of a valid termination, these actions will be taken:

Deactivation of all contracted services at the agreed date, 12 o'clock (midday). This includes the final and unrecoverable deletion of any and all data (e.g. websites, e-mail messages, software, databases). "In-house" registered domains will be deleted.

You are strongly recommended to transfer "in-house" domains before terminating the contract to avoid any disadvantages resulting from releasing registered domains (removing a domain from the registry's database makes it available to third parties).

We reserve the right to terminate the contract immediately in case of any infringement of these agreements or late payment (after issuing one reminder). As a result, these actions will be taken:

Deactivation of all contracted services at the date of termination, 12 o'clock (midday). This includes the final and unrecoverable deletion of any and all client data (e.g. websites, e-mail messages, software, databases). "In-house" registered domains will be deleted.

You are strongly recommended to transfer "in-house" domains before terminating the contract to avoid any disadvantages resulting from releasing registered domains (removing a domain from the registry's database makes it available to third parties).

Additional claims as well as civil actions and lawsuits are explicitly reserved.

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