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Support for our line of commercial software products

General resources

Product-specific resources

The documentation is part of the software package (e.g. see "Assistance" menu). Alternatively, the user guide can be downloaded from the software's homepage.

Technical support

E-mail: support@starenterprise.com

Inquiries from customers owning an active license are handled with a higher priority. For this reason, please provide us with your license ID when sending a support request. You can find it at the assistance menu (e.g. "About this software") or on your license document.

We will reply to your inquiry as soon as possible - usually within one business day. Promised !

How to use the license key to unlock your software...

Once you bought a software, you will receive the license key by e-mail (usually it is sent together as part of the invoice and license document). The key consists of several parts, e.g. a combination of an alphanumeric string (license ID), your name and residence.

In order to unlock your copy of the software, have a look at the "Assistance" menu to access the appropriate dialog window. Now just follow the instructions and type in the requested data from the license document. Your input is handled case-sensitive.

The license key is automatically validated and the software becomes unlocked instantly.

Your software license never expires - it's valid for a lifetime !

Please keep the license document in a safe place (printing recommended), because this is your proof of purchase and required for updating the software. Due to security and privacy reasons, it's impossible to replace lost license documents.

Keeping your software up to date - free updates and bugfixes

Please use the "check for updates" feature of the software to search for new releases and available bugfixes. Alternatively, we offer the latest release also for being downloaded directly from the software product's homepage.

How to get paid upgrades and renew your license key

All of our software licenses are lifetime licenses - this means that you can use the software for an indefinite period of time.

The availability of updates and bugfixes (including provision of new features) is limited, but will be guaranteed for at least twelve months after purchase. During this period, your software stays always up-to-date.

After expiration, you may wish to renew your license key for continued updates and priority support services - it's probably an easy decision, because this offer comes with up to 20 % discount on the recommended price list.

If you accept, you get another twelve months peace of mind with updates and priority technical support.

Do you want to renew your existing license key ? It just takes a few minutes - visit the homepage of your software product and click on the "Checkout..." button. Then follow the instructions on screen.

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