If you require further assistance or wish to receive additional information not listed here, please contact our friendly customer service department:

Customer service e-mail: support@starenterprise.com
Customer service telephone and fax: +49 (0) 9225/96893

POP (e.g. POP3) is the commonly used method to send and receive mails. All incoming messages are stored on the virtual server and removed as soon as you downloaded the mails to your local computer.

IMAP requires a constant Internet connection when you want to read or answer mails, because all messages and folders are kept stored remotely on the system. Therefore it is ideally suited for accessing e-mails from different computers or by workgroups.

The start file is the file holding the homepage of your Internet presentation. It's displayed automatically when calling your domain name.
 

The following filenames are available
index.htm index.html	Common name of the start file (HTML).
index.var	Start file is a language selection one (Variants).
index.cgi index.pl	Start file is a CGI software (Perl).
index.wml	Start file is a WAP script (WML).
index.shtm index.shtml	Start file is a HTML page, containing SSI calls (please refer to "Unlock the power of your system").

Important note: If several valid start files are available, the one appearing at first position in the table above will be chosen.

By the way: Same happens to each newly created sub-directory. For example, by typing www.sunnyscript.com/directory it is possible to access the start file directly.

Special characters (e.g. ä, ö, ü, ß) as well as spaces should be avoided. Please also note, that all names are handled case-sensitive.

Special characters may be accepted, but such named objects are probably not available online (because special chars are often interpreted as control commands).

In order to make a new domain available on your virtual server, you have to update the domain name record located at the Whois database of the concerned domain registrar.

In most cases this task can be easily done online on the registrar's website:

Within the mail "Technical details / virtual server configuration", you find the DNS (domain name server) information. Replace the current name server entries with these new ones.

Normally it takes some days for the registrar to update the Whois database, but then the domain name will be available on your virtual server.

If you have questions or are unsure about this procedure, please contact our customer service via e-mail for additional assistance.

FTP is the most convenient way to transfer files to your virtual server. In order to access the system via FTP, you just need to authenticate yourself with your login information.

FTP client software is available for most computer platforms on market.

Additional information and notes regarding file and directory structures as well as more details about FTP itself are available at "Unlock the power of your system".

Your virtual server comes with an interactive, self-explaining administration panel, which allows file transfers and also handles many other useful features.

Please have a look at the mail "Technical details / virtual server configuration" for details.

If your website is ready, just click the button "Publish". Now you can use the integrated FTP client to move the files to your server.

... like additional domain names, mailboxes and autoresponders will be set up for you by our personal customer service.

You can get in touch with our customer service department via e-mail, telephone and fax. Please refer to the head of this page for contact details.

... will be installed through our customer service. Please contact us, if you are interested in one of the SunnyScript products or require support for them.

Further product information is available at the SunnyScript website (visit this company).

... can be installed either by yourself (see documentation of concerned product) or will be installed through our customer service at request (extra charges may apply).